Scammers are impersonating SDG&E representatives demanding immediate payment
San Diego Gas & Electric (SDG&E) is alerting customers to a persistent and evolving scam in which fraudsters impersonate SDG&E representatives to demand immediate payment under the threat of service disconnection. These impersonators often contact customers by phone or text, claiming a utility bill is overdue and that electricity or gas will be shut off within 30 minutes unless payment is made.
A recent scam involves sending utility customers a fake QR code, instructing them to pay a "past due balance" at convenience stores like CVS or Walmart via Green Dot. The scammer tells victims not to inform the cashier that they are paying a utility bill. SDG&E advises discussing scam awareness with older adults.
Key warning signs of the scam
• The caller or text message urges immediate payment to avoid disconnection.
• Customers are often directed to call a fake 1-800 number or use non-traditional payment
methods such as QR codes, barcodes, Bitcoin, Zelle, or prepaid debit cards.
• Scammers may impersonate SDG&E’s branding and use hold music or recorded greetings to
appear legitimate.
What customers should know
• SDG&E will never call or text to demand immediate payment.
• SDG&E does not accept payments via Bitcoin, Zelle or Green Dot.
• In-person payments with cash or PIN Based Debit Card can be made only at an Authorized
Payment Location.
• When in doubt, hang up and call SDG&E directly at 1-800-411-7343 (or 1-800-311-7343 for
Spanish).
Who is often at risk
• Small business owners, restaurant operators, older adults, and limited-English speakers are
often targeted—especially during busy hours when they may feel pressured to act quickly.
How to protect yourself
• Never provide payment or personal information to unsolicited callers.
• Never use callback numbers provided in suspicious messages.
• Always verify your account status at sdge.com/myenergcenter.
For more information, visit sdge.com/scams.