As we adjust to a new way of life due to the coronavirus pandemic and many of our customers and their families are spending more time at home, we understand customer concerns about the impact to their energy bills.
During this time, we are committed to helping our customers through this challenging situation by voluntarily halting disconnections due to nonpayment, offering flexible payment plans, waiving late fees for business customers and postponing non-critical planned outages. (SDG&E does not charge residential customers late payment fees.)
If your income has been impacted by COVID-19, you may be eligible for a discount on your energy bill of 30% or more. Learn more and apply at sdge.com/care.
We have understandably received many questions from customers about if we will be making adjustments to rates and pricing plans as part of our COVID-19 response. As rates are set by state regulators, we are communicating with policymakers on short and long-term rate solutions to further help customers during this pandemic.
Contact us for assistance
If you are concerned about increased power usage at home, a great way to track your usage is SDG&E’s newly updated mobile app, available in the Apple App Store or the Google Play Store. The app has a tool that allows you to monitor your day-to-day energy use.
If you would like to discuss payment options or assistance programs, or if you have any other questions about your account, please contact us at 1-800-411-7343. Additional tips can be found at sdge.com/coronavirus.
More like this:
1. More Time at Home and What That Means If You Are on a Time-of-Use Plan
3. SDG&E Offers Bill Discount Programs to Help Customers In Need