San Diego Gas & Electric® (SDG&E) today announced the launch of its newly enhanced outage map, a modern digital tool designed to provide customers clearer, more timely information during power outages. The upgraded platform offers a more intuitive user experience, making it easier for residents and businesses to stay informed about both planned service improvements and unplanned power interruptions.

While SDG&E consistently ranks among the most reliable utilities in the region, outages can still occur due to severe weather, wildfire risk or other external factors – making timely, accurate information especially important for customers.

“Our responsibility doesn’t stop at delivering safe and reliable energy – it also means keeping customers informed, especially when it matters most,” said Dana Golan, chief customer officer at SDG&E. “This new outage map reflects our commitment to transparency by turning complex grid information into clear, accessible updates, so customers and communities have the information they need to plan, stay informed and feel prepared.”

Key Enhancements for Customers: 
The new outage map introduces several important improvements, including: 

• Address lookup feature, to quickly identify outages affecting a specific location. 
• Multiple viewing options, including community, city or ZIP code. 
• Clear outage status and restoration steps, so customers know what to expect. 
• Interactive map and legend, showing the number of customers affected. 
• Weather integration, to provide additional context during storms or severe conditions. 
• Enhanced mobile experience, designed for easy use on smartphones and tablets. 
• Improved language functionality, offering an enhanced experience for Spanish-speaking customers.  

Built for Performance, Reliability and the Future 
The new outage map is powered by a modern, cloud-based platform designed to scale during widespread outages and high-traffic events. This marks the most significant update to SDG&E’s outage map since its last major rebuild in 2011, while improving speed, reliability and accuracy so customers can access timely, reliable information when they need it most.

Beyond today’s improvements, the platform creates a foundation for future enhancements, including more personalized outage updates, improved notifications, additional outage views, and better integration across mobile and digital channels.

To get the most out of the new platform, SDG&E encourages all customers to verify their contact information to ensure they receive proactive outage alerts via phone, text, or email. Customers are also urged to bookmark the new webpage for quick access during an emergency.

Explore the new outage map and update your preferences today at sdge.com/outages.